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Aviate Support

Need help with Aviate? Use the contact form below and we'll be happy to assist. Please also see FAQs and privacy policy below for more information.

Frequently Asked Questions

How do I restore my Aviate Pro subscription?

If you've already purchased Aviate Pro and it isn't showing as active, open Settings in the Aviate app and tap Restore Purchases. Ensure you're signed in with the same Apple ID or Google account that was used to purchase the subscription.

How do I delete my account?

You can permanently delete your Aviate account at any time by opening Settings and selecting Delete Account.

Deleting your account removes your login details, learning progress and associated account data from Aviate's systems. This action cannot be undone.

I can't sign in. What should I do?

First, check that you're using the same sign-in method you used when creating your account (Email, Google or Apple).

If you're still having trouble, contact us using the form below and we'll be happy to help.

Why does Aviate need microphone access?

Microphone access is only required for optional Flight Radio voice exercises.

Aviate only records audio after you tap Start Recording. Recordings are processed to provide educational feedback and are not permanently stored by Aviate.

My subscription isn't unlocking Pro features.

First, make sure you're signed into the correct Apple ID or Google account. Then open Settings and tap Restore Purchases.

If you're still having trouble, send us a message using the contact form below and include the email address associated with your account.

Does Aviate work offline?

Some parts of Aviate can be viewed without an internet connection. However, features such as account synchronisation, subscriptions, voice exercises and progress updates require an internet connection.

How do I change my learning track?

Open Settings and select Learning Track to switch between available learning tracks. Your progress is saved separately for each track, so you can pick up where you left off whenever you switch back.

How do I report a bug or suggest a feature?

We're always looking to improve Aviate. If you've found a bug or have an idea for a new feature, please let us know using the contact form below. Include as much detail as possible so we can investigate.

How long will it take to receive a reply?

We aim to respond to all support enquiries within two business days.

Aviate Privacy Policy

Last updated: 25 June 2026

At Aviate, we are committed to protecting your privacy and being transparent about how your information is collected and used.

Aviate is an educational app designed to help student pilots develop their aviation knowledge and radio communication skills. It is not intended to replace formal flight instruction or provide operational aviation advice.

By using Aviate, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information

When you create an Aviate account, we may collect:

  • Your name (if provided)

  • Your email address

  • Your authentication method (Email, Google or Apple Sign-In)

  • A unique account identifier

This information allows us to securely identify your account and synchronise your progress across devices.

Learning Progress

To personalise your learning experience, Aviate stores information including:

  • Lessons completed

  • Current lesson progress

  • Learning track selection

  • Daily learning streak

  • Quiz and practice results

  • Groundwork progress

  • Flight Radio progress

  • Subscription status

This information allows you to continue your learning where you left off and helps us provide features such as Daily Flight and progress tracking.

Voice Exercises

Flight Radio lessons include optional voice exercises.

When you choose to complete a voice exercise:

  • Aviate requests permission to access your device microphone.

  • Audio is only recorded after you press the Record button.

  • Recordings are securely transmitted for speech recognition and feedback generation.

  • Voice recordings are processed using trusted third-party services, including OpenAI.

  • Aviate does not permanently store your voice recordings after analysis has been completed.

The transcript and assessment results may be stored as part of your learning session while you are using the app, but the original audio recording is not retained by Aviate.

Usage Information

We collect limited information about how Aviate is used, including:

  • App version

  • Device platform (iOS or Android)

  • Features used

  • App performance

  • Crash reports

  • General analytics about app usage

This information helps us improve Aviate, identify bugs and make future updates.

How We Use Your Information

We use your information to:

  • Provide and improve the Aviate learning experience

  • Save your learning progress

  • Personalise your training

  • Deliver Daily Flight lessons

  • Analyse Flight Radio voice exercises

  • Improve app performance and reliability

  • Respond to support requests

  • Meet legal obligations where required

We do not sell your personal information.

Third-Party Services

Aviate uses trusted third-party services to operate the app.

These may include:

  • Google Firebase for authentication, cloud database, cloud storage, cloud functions and analytics

  • OpenAI for speech transcription and AI-generated feedback during Flight Radio voice exercises

  • Apple App Store and Google Play for subscription billing

  • RevenueCat for subscription management

These providers only receive the information necessary to provide their respective services.

Subscriptions

Aviate Pro subscriptions are purchased through the Apple App Store or Google Play.

Payment processing is handled entirely by Apple or Google.

Aviate does not collect or store your payment card details.

Notifications

If you choose to enable notifications, Aviate may send reminders such as:

  • Daily Flight availability

  • Learning reminders

  • Important updates about the app

You can disable notifications at any time through your device settings.

Data Security

We take reasonable steps to protect your information using industry-standard security measures.

While no online service can guarantee complete security, we work to protect your personal information from unauthorised access, disclosure or misuse.

Data Retention

We retain your account information and learning progress while your Aviate account remains active. If you choose to delete your account, your personal information and learning progress are permanently removed from our systems as part of the account deletion process. Some limited information may be retained where required to comply with legal obligations or to resolve disputes.

Your Rights

You may:

  • Access your personal information

  • Update your account information

  • Request correction of inaccurate information

  • Delete your Aviate account at any time from the Settings page within the app

Deleting your account permanently removes your account, learning progress and associated personal information from Aviate's systems.

This action cannot be undone.

Children's Privacy

Aviate is intended for aviation students and is not specifically directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Aviate develops or legal requirements change.

When significant changes are made, we will update the "Last updated" date shown at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or need support with your Aviate account, please contact us using the form below.

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